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Get Started Today

Start enjoying the savings and convenience offered by mail service today. A simple phone call or click is all it takes.

Have your member ID card and medication bottles with you. Then choose one of the options below. OptumRx will take care of the rest.


Phone Call OptumRx at 1-877-492-5843 TTY 711
24 hours a day, 7 days a week
Mail Download, print, complete and mail
this order form
For more information view these Frequently Asked Questions

You Benefit With Mail Service

Your physician counts on you to take your medications. Using your plan's preferred mail service pharmacy makes it easy to get them by delivering 90-day supplies to your mailbox. You can even save money on your medication over what you would pay at a retail pharmacy.

OptumRx makes it easy to:
  • Make the most of your plan's pharmacy benefit
  • Mange your medications with online drug tools
  • Receive reminders to take your medication as directed
  • Refill and renew your prescriptions on time
  • Compare medication costs
  • Talk with a pharmacist anytime you have questions about your medications
See How Your Plan's Preferred Mail Service Pharmacy Works
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Helpful Online Tools

Once you register for an account, discover tools that can help you manage your medications, including:
Online Refills and RenewalsOnline Refills and Renewals
Prescription refills and renewals are just a click away.
Text RemindersOnline Refills and Renewals
Text messages remind you to take your medication on time, and refill when running low.
Drug Price Comparison ToolText Reminders
View prescription prices before you buy.

Save Money and Time

Do you spend more than you expect each time you go to your retail pharmacy? With OptumRx, your plan's preferred mail service pharmacy, you can save on your medication over what you would pay at a retail pharmacy. Plus, you don't have to stand in line to get your prescription filled. A 90-day supply of your mediation is shipped fast and free to your mailbox.
  With OptumRx, you will be able to:
  • Save money — there is no charge for standard delivery, including Saturday
  • Talk to licensed pharmacists 24 hours a day, 7 days a week in the comfort and privacy of your home
  • Avoid waiting in line at retail pharmacies
  • Receive award-winning customer service

Ensuring Quality and Safety

Our pharmacy experts perform 16 safety checks before mailing your medication in tamper-evident and temperature-controlled packaging.

Your Personal Pharmacy Team
You can feel confident knowing that a team of pharmacists is available to you anytime you have a question about your medications.

"Safety is our number one priority. One of my duties is to double check for possible drug interactions when customers are taking multiple medications."

         Pharmacist with 24 years of experience;
         13 years at OptumRx Mail Service Pharmacy
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Now that you know more, let's get started.
Call OptumRx at
TTY 711, 24 hours a day, 7 days a week
Or download an order form and mail it.
The benefit information provided is a brief summary, not a complete description of benefits. For more information contact the plan. Limitations, copayments, and restrictions may apply. Benefits, formulary, pharmacy network, provider network, premium and/or co-payments/co-insurance may change on January 1 of each year.

You are not required to use OptumRx to obtain a 90-day supply of your maintenance medications, but you may pay more out-of-pocket compared to using OptumRx, your plan's preferred mail service pharmacy. Prescription orders sent directly to OptumRx from your doctor must have your approval before OptumRx can send your medication. This includes new prescriptions and prescription refills. OptumRx will contact you, by phone, to get your approval. At that time you may also tell OptumRx to automatically fill any future prescriptions they receive directly from your doctor(s) for up to one year. If OptumRx is unable to reach you for approval your prescription will not be sent to you. Refunds may be available for prescriptions you did not approve and did not want. You may request a refund by calling 1-877-492-5843, 24 hours, 7 days a week.

New prescriptions should arrive within 10 business days from the date the completed order is received by the Mail Service Pharmacy. Completed refill orders should arrive in about seven business days. OptumRx will contact you if there will be an extended delay in the delivery of your medication.

OptumRx is an affiliate of UnitedHealthcare Insurance Company.

Plans are insured through UnitedHealthcare Insurance Company or one of its affiliated companies, a Medicare Advantage organization with a Medicare contract and a Medicare-approved Part D sponsor. Enrollment in the plan depends on the plan's contract renewal with Medicare. AARP MedicareComplete and AARP MedicareRx Plans carry the AARP name, and UnitedHealthcare Insurance Company pays royalty fees to AARP for the use of its intellectual property. These fees are used for the general purposes of AARP.

Y0066_140408_163438 CMS Approved

Last updated: 03.06.2014 at 12:01AM CT
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